Refund Policy

One-time credit packs

Purchases add 30, 70 or 200 credits to your account for $9.99, $19.90 or $49.90. Credits have no expiry and there is no recurring renewal. Each video uses 10 credits when generation is submitted. Buying credits does not automatically generate a video.

Confirmed generation failure

When the backend confirms that a credit-funded generation has failed, the 10 credits used for that video are returned to their original credit allocation. Repeated updates do not return them twice. This restores your credit balance; it is not a refund to your card.

A provider timeout or missing response is not automatically treated as failure: the task may already exist. The order stays in a checking state while its receipt is reconciled, rather than creating a second generation or charge.

Credit-pack refund requests

“Returning credits” is not the same as “Credits returned.” The latter appears only after the balance restoration is recorded. To request a cash refund of a credit pack, email support@zombieaigenerator.com with the purchase number. These requests require review of the payment and credits already used; a failed video does not automatically refund the entire pack.

Some cases need review, including failed refunds, conflicting payment records or a refund already made outside the automated flow. The order will not be presented as successfully refunded merely because a request was attempted.

Delivered results and quality concerns

AI likeness, motion and timing can vary. A delivered video that differs from a desired artistic result does not automatically trigger the technical-failure refund path. If you believe the result is defective, contact support with the order number and a specific description, such as a missing character or an unusable transition, for review.

Email support with your order number, a description of the issue and the time in the video where it occurs.

| Issue | Handling | | --- | --- | | Confirmed generation failure | The generation credits are returned through the failure process described above. | | File will not play, clip is shorter than the promised 15 seconds, a character is missing, or no zombie scene appears | Submit a report for review of delivery and the specific defect. A report does not automatically trigger a cash refund, credit grant or free regeneration. | | Minor likeness changes, motion variation or a style you dislike | These can occur with AI generation and do not automatically qualify for a refund or free retry. |

Submitting a report does not start another generation or spend credits. We do not promise a fixed review time or a free retry before the case is reviewed.

Do not submit another purchase solely because a payment or generation is still pending. Keep the existing order and use its refresh control.

Request help

Email support@zombieaigenerator.com with the order number, the status shown and a short description of the issue. Do not send your password, full card number or private authentication credentials. Mandatory rights under applicable law are not limited by this policy.